MNCs and big businesses have made huge investments to upgrade their systems and develop a huge delivery fleet to make timely deliveries. The problem is, it becomes difficult for small businesses with limited resources to match the performance of the big names. They stand a chance to lose out on customers as the competition has crossed borders and expanded globally.
This has led many delivery businesses to change the way they work, take the help of technology to cut extra steps in their workflow and offer better service to clients. To meet the on-demand culture, companies are adopting on-demand delivery management system which simplifies the whole delivery process.
You can solve all the pain points in last mile delivery and empower your delivery boys and drivers with everything they need.
Many retailers still use pen and paper and error-ridden spreadsheets to manage and keep track of their delivery activities. The process creates room for miscommunication and needs manual entry of information at several steps.
With a modern DMS, you can cut down on the number of steps in your delivery process and automate the workflow. With the mobile extension of DMS, you can achieve superior integration with other critical solutions and streamline the entire delivery management.
We already discussed how it can help you make the delivery fleet more efficient by reducing delivery time. You can also have a good grip on your operations using the order management feature and improved driver data and tracking. You can become self-sufficient with a DMS and carry out all deliveries yourself with the same efficiency and standards of a delivery aggregator.
So why would you keep paying them for something you can take care of by yourself with a simple software solution?
Even if you have ten people team making deliveries, it can be challenging to always monitor their whereabouts. But with DMS, you can get real-time information about your drivers based on their mobile’s GPS and features like accelerometer and distance proximity.
You will always be able to track them and get accurate driver data through the system. Detailed information like total distance traveled and time taken for deliveries will be available to you. It also removes any chances of manipulation as traditionally drivers would self-report their mileage or working hours for reimbursement.
Automating your workflow through a DMS also enhances the communication with your delivery boys. As soon as an order is recorded, the system passes down the information to the responsible delivery boy. They know what to deliver and exactly where without relying on written down addresses or word of mouth. Everything they need to know is available on their mobile, and they directly receive a notification.
Your delivery team can use the interface to schedule deliveries and pick-ups and assign responsibilities to the drivers. The system is also configured to track any potential delay in case of scheduled deliveries and on-demand orders. You also get instantly updated when a delivery is fulfilled leaving no room for any mismanagement.
With a DMS, you can keep the customer in the loop with instant notifications for the entire delivery lifecycle. It’s a professional approach and much needed in this day of high customer expectations.
For example, when an order reaches the intended warehouse, the system automatically notifies the customer that he can expect the order next day. These messages sent during transit and delivery notifying customer the expected time and day of delivery so that he can be present at home.
You can also directly ask feedback from the customer without depending on your delivery boys and have it sent as text. Your customers will love the attention and appreciate the extra effort you put into improving your communication.
You need to deliver your products on time if you want to stay in business in this on-demand economy driven by ever-increasing customer expectations. Small businesses in the e-commerce business are now competing with companies around the globe, and you need a DMS to help you achieve a quick delivery time. With comprehensive data, work automation, route optimization, and enhanced communication you can successfully meet delivery times and stay above the competition.
A modern DMS powers you with complete historical data of all orders, customers, and drivers in the easy to grasp visuals. You can track any information you want to find patterns or trends in your delivery operations to form insights which ultimately help you make informed decisions. With the help of analytics, you will be able to identify seasonality, peak hours, and predict delivery needs in the future.
The feedback will help you manage orders and improve your operations and marketing campaigns.